1. Introduction
At Afghan Collection, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the item(s) for a refund, exchange, or store credit, subject to the terms and conditions outlined in this Return Policy.
2. Eligibility
To be eligible for a return, the item(s) must meet the following criteria:
- The item(s) must be in their original condition, unused, and undamaged.
- The return must be initiated within 10 days of the delivery date.
- The item(s) must be accompanied by the original receipt or proof of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at Info@afgcollection.com to request a return authorization and obtain a return shipping label (if applicable).
- Pack the item(s) securely in the original packaging or a suitable alternative.
- Affix the return shipping label (if provided) to the package and drop it off at your nearest shipping carrier’s location.
4. Refunds
Upon receiving and inspecting the returned item(s), we will process your refund within 15 days. The refund will be issued to the original payment method used for the purchase, minus any shipping and handling fees (if applicable).
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preference when contacting our customer support team. We will process the exchange upon receiving the returned item(s) and subject to availability.
6. Store Credit
Alternatively, you may opt to receive store credit for the value of the returned item(s), which can be used towards future purchases on our website. Store credit will be issued in the form of a digital voucher or gift card.
7. Exceptions
Certain items may not be eligible for return or may be subject to additional conditions, such as:
- Personalized or customized items
- Final sale or clearance items
- Items purchased during promotional events or special promotions
Please refer to the product description or contact our customer support team for specific details regarding eligibility and exceptions.
8. Contact Us
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact our customer support team at Info@afgcollection.com.